Summary
Effectively educate and on-board new customers into our established commercial graphics process. Work directly with the Customers, Designers, Sales Team, Account Service Team, Technical Services Team, Graphics Production Team and Print Manufacturing Team to identify, streamline and commercialize new projects, conversions, revisions and developmental processes. Provide ongoing education and training including but not limited to: file specifications, file set up requirements, print recommendations, graphic consultation for optimum print and converting into final product for a single business unit.
Responsible to increase the percentage of graphic orders that are processed as Graphics Direct to increase the speed of graphic order entry through proof out status. Recognize and address customer education, process improvement and quality improvement opportunities to drive speed and quality.
Principle Duties & Responsibilities
- On-board new customers to understand and utilize our commercialized print specifications to improve speed and quality of the Proofing process.
- Provide hands-on education to customers, designers and sales representatives regarding BELMARK’s graphics, printing and converting capabilities, specifications and tolerances to optimize speed and quality.
- Evaluate customer/designer supplied art files/print images and consult with customers on packaging designs to improve the overall appearance, marketability, and printability of the customer’s design based on BELMARK’s file specifications and tolerances in a specific business unit. This may include preproduction meetings with the customer, external designers/design firms or internal production personnel.
- Commercialize customer accounts upon demonstration of file specification conformance to allow future artwork projects to process via Graphics Direct.
- Continually work with customers to reduce the frequency of deviations to our file specifications.
- When necessary, document agreed upon file deviations from specifications in the Graphics Master Design record to allow for Graphics Direct.
- Continually promote and educate customers on the advantages of BELMARK’s branded Trident and Trident MAX print formats.
- Serve as the internal voice of the customer for graphic design questions regarding projects from Sales, Account Service, Customers/Designers and internal graphics team.
- Must learn and exhibit comprehensive knowledge of BELMARK’s graphics/print/press/converting capabilities for a single business unit.
- Establish clear and concise guidelines and instructions for Graphics Production for files not yet eligible for Graphic Direct.
- Responsible for customer’s label management by family, which includes: understanding color build requirements, standardized colors used for all elements and references, etc.
- Maintain Quality/Productivity rates within department standards.
- Expected to perform presentations and training for internal and external customers.
- Assist and/or host customer internal visits for tours and/or press approvals, host online
- virtual press approvals, or attend online meetings and trainings.
- May travel with Sales Representatives to customer’s site to provide customer education.
- May coordinate, review and finalize proof approvals.
- Create references for designs.
- May provide consultation on customer designs after order is printed.
- May assist in label design/creation according to customer/BELMARK specifications.
- Document discussions and requests regarding projects.
- Work with Graphics Pre-Press to monitor graphic orders, prioritize graphic orders, expedite graphic orders, track graphic orders, and answer general questions about graphic orders.
- Review art from Graphics Pre-Press as needed.
- Responsible to follow all safety procedures as required by the role, and to nurture a food safety culture by adhering to all Safe Quality Foods requirements.
- May perform other duties as assigned by manager.
Knowledge, Skills & Abilities Required
- Requires any combination equivalent to graduation from High School, minimum two (2) years of college/Tech School, and/or minimum three (3) years of related printing experience in flexographic and/or offset graphics experience.
- Understanding a variety of packaging machinery concerning eyemarks, cut off tolerances, layouts, etc.
- Knowledge of design specifications, die/template configurations and graphic art services.
- Have general knowledge of legal requirements-e.g. NLEA, UPC, etc.
- Knowledge of and the ability to effectively utilize the English language.
- Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.
- Ability to operate a Macintosh computer and understand appropriate design applications (Illustrator, Photoshop, etc.).
- Ability to operate a variety of standard office equipment.
- Ability to type accurately and neatly.
- Ability to read, comprehend and follow detailed written and oral instructions.
- Must have excellent interpersonal skills.
- Ability to meet deadlines. May be required to work some overtime.
- Requires nearly constant concentration and attention to detail.
- Must be able to communicate and answer questions in a professional and friendly manner.
- Must be able to resolve questions, handle conflict and make effective decisions under pressure.
- Ability to give, receive and analyze information.
- Ability to formulate work plans, prepare written materials and articulate goals and action plans.
- May require some travel.
- Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
- Ability to: use hands 60% of work time, reach above shoulders 10% of work time; and lift up to 10 pounds or less 30% of work time.
- Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
Great benefits for the entire family!
- Health, Dental & Vision plan with Wellness discount
- FREE On-site Health Clinic
- Flexible Spending Account
- Life Insurance & Disability Insurance
- 401(k) and Profit Sharing Plan with 6% match
- Paid vacation AND personal time
- Paid holidays starting day one!
- Employee Assistance Program
- FREE On-site Fitness Center
Working Conditions
- Normal office environment.
- Normal manufacturing environment.
- May be some exposure to vibrations, noise and chemical odors.
